Privacy Policy & Terms of Service

1.1 Agreement to Terms

By creating an account, making a purchase, or using any part of CrossApply AI ("Service," "Platform," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations.

1.2 Eligibility

You must be at least 13 years of age to use this Service. If you are between 13 and 18 years of age, you represent that you have obtained your parent's or legal guardian's permission to use this Service and that they have read and agreed to these Terms on your behalf. Users under 13 are strictly prohibited from using this Service.

For users in jurisdictions where a higher age of consent applies (such as 16 in certain EU member states), you confirm you meet that age requirement or have obtained verifiable parental consent.

1.3 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Platform at least 30 days before taking effect. Your continued use after such changes constitutes acceptance. If you disagree with any changes, you must discontinue use and may request deletion of your account.

2.1 Service Overview

CrossApply AI provides AI-powered educational technology services:

• University Discovery: AI chatbot assistance to identify suitable universities worldwide based on your academic profile, budget, interests, test scores, and degree preferences
• Document Generation: AI-powered creation of application documents including SOPs, CVs, motivation letters, and personal statements
• Automated Application Processing: Browser automation that fills forms, uploads documents, and submits applications to universities on your behalf
• Dedicated Email Addresses: Creation of email addresses for use in your university applications

2.2 Semi-Autonomous Operation

Our automation services operate semi-autonomously, meaning the system will pause and request your manual intervention for:

• CAPTCHA verification
• One-time passwords (OTPs) and multi-factor authentication
• Human verification requirements and other security checkpoints

You are responsible for promptly responding to such requests. Delays in your response may affect application deadlines.

2.3 Service Tiers

Free Tier: AI chatbot conversations, university discovery and recommendations.

Paid Services: One-time payment per application batch. Includes document generation, automated application submission, and dedicated email address creation.

3.1 Express Authorization

By using our paid Services, you expressly authorize CrossApply AI to:

• Access third-party websites on your behalf using automated browser technology
• Extract and process publicly available data from educational institution websites
• Create email accounts on your behalf for application purposes
• Auto-populate application forms using information you have provided
• Upload your documents to university application portals
• Submit applications on your behalf after receiving your explicit final confirmation
• Perform semi-autonomous actions that pause for your manual input at security checkpoints

3.2 Scope of Authorization

Your authorization is limited to actions necessary to complete university applications you have specifically initiated. We will not use this authorization to access accounts unrelated to your applications, perform actions beyond the scope of your requests, or continue actions after you withdraw authorization.

3.3 Third-Party Terms Acknowledgment

You acknowledge that third-party websites (including university portals) may have their own terms of service. You accept responsibility for ensuring your use of our automated services complies with applicable third-party terms.

4.1 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security and confidentiality of your login credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities under your account

4.2 User Content and Data

You represent and warrant that all User Content you provide is accurate, truthful, and complete. Providing false or misleading information may constitute fraud and is strictly prohibited.

4.3 Prohibited Activities

• Submit false, fraudulent, or misleading information
• Impersonate another person or misrepresent your identity
• Attempt to reverse engineer, decompile, or extract our AI models
• Use automated tools to access our Service (except as we provide)
• Circumvent security features, share credentials, or use the Service for any unlawful purpose
• Harass, abuse, or harm our staff or other users

5.1 Pricing

Paid services are available through one-time payments per application batch. Current pricing is displayed at checkout. All prices are in USD unless otherwise specified.

5.2 Payment Processing

Payments are processed through authorized payment providers. By making a purchase, you agree to the payment processor's terms of service.

5.3 Taxes

Prices may be exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction.

6.2 No Refund Policy

All sales are final. We do not provide refunds for applications processed but not resulting in admission, AI-generated documents that do not achieve desired outcomes, changes to your preferences after processing begins, institutions declining or not processing your application, delays caused by your failure to respond to verification requests, or dissatisfaction with university recommendations.

6.3 Service Failure Remediation

If you experience technical failures attributable to our systems (not third-party services), our sole remedies are:

• Technical Support: Resolution assistance within 48 hours
• Re-Processing: Resubmission of applications affected by our technical errors
• Service Extension: Additional time to complete affected applications
• Service Credit: At our sole discretion, credit toward future services

6.4 Chargeback Notice

Initiating a chargeback or payment dispute without first attempting resolution through our support channels may result in immediate account termination and forfeiture of all services.

7.1 Platform Ownership

CrossApply AI and its licensors retain all rights, title, and interest in the Service, including all software, algorithms, AI models, designs, text, graphics, and other materials.

7.2 Ownership of AI-Generated Content

• Your Inputs: You retain all ownership rights in User Content you provide
• AI Outputs: You own all documents and content generated by our AI services for you. We assign to you all our right, title, and interest in AI-generated outputs created specifically for you.

7.3 Similar Outputs

Due to the nature of AI, outputs provided to you may be similar to outputs independently provided to other users. This does not diminish your ownership rights.

7.4 Copyright Notice

AI-generated content may not qualify for copyright protection under the laws of certain jurisdictions that require human authorship. You assume all risks associated with the copyright status of AI-generated materials.

7.5 License to CrossApply AI

You grant CrossApply AI a limited, non-exclusive, worldwide license to use, process, store, and transmit your User Content solely for the purpose of providing the Services. We do not use your personal application data to train our AI models without your separate, explicit consent.

8.1 AI Output Accuracy

You are solely responsible for:

• Reviewing all AI-generated content before use or submission
• Verifying accuracy of all information in generated documents
• Ensuring AI outputs meet specific university requirements
• Making necessary edits before submitting to institutions

8.2 University Recommendations

AI-powered university recommendations are for informational purposes only, do not constitute professional educational counseling, do not guarantee admission or suitability, and should be supplemented with your own research.

8.3 No Professional Advice

Our Services do not constitute and should not be relied upon as legal advice, immigration advice, financial advice, or professional educational counseling. Consult qualified professionals for decisions affecting your education, immigration status, or finances.

Our Service interacts with third-party websites and services. We have no control over and assume no responsibility for:

• The content, privacy policies, or practices of third-party websites
• Changes to third-party website structures, formats, or requirements
• Availability, accuracy, or functionality of third-party portals
• Acceptance, processing, or rejection of applications by institutions
• Email delivery failures or spam filtering by providers

References to universities or third-party services do not constitute endorsement. Your use of third-party services is governed by their own terms and policies.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, secure, or virus-free
• Warranties regarding accuracy of AI-generated content
• Warranties that applications will be accepted or result in admission

Some jurisdictions do not allow exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the greatest extent permitted by law.

To the maximum extent permitted by law, CrossApply AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages; loss of profits, data, business opportunities, or goodwill; any damages arising from AI-generated content or recommendations; or any damages arising from actions of third parties, including universities.

Our total cumulative liability shall not exceed the greater of: (a) the amounts you paid to us in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (USD $100).

These limitations do not apply to our gross negligence or willful misconduct, death or personal injury caused by our negligence, or fraud by us.

You agree to indemnify, defend, and hold harmless CrossApply AI from any claims, damages, losses, liabilities, costs, and expenses arising from: your use or misuse of the Service; your violation of these Terms; your violation of any third-party rights; false or misleading information you provide; or any applications submitted through our Service using your information.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CrossApply AI is incorporated. This choice of law shall not deprive you of any mandatory consumer protection rights granted under the laws of your country of residence.

13.3 Class Action Waiver

You and CrossApply AI agree that each may bring claims against the other only in your individual capacity and not as a plaintiff or class member in any class or representative action.

Either party may seek injunctive relief in any court of competent jurisdiction. You may also pursue claims in small claims court if your claim qualifies.

14.1 Termination by You

You may terminate your account at any time by discontinuing use and contacting us at support@crossapply.com. Termination does not entitle you to refunds for prepaid services.

14.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms, fail to pay amounts due, use the Service in violation of law, submit false information, threaten our Service security, or your free account has been inactive for 12 consecutive months.

14.3 Effects of Termination

• All licenses granted to you immediately terminate
• You must cease all use of the Service
• Outstanding fees become immediately due
• You have 30 days to request export of your data
• We may delete your data after 30 days (or longer if required by law)
• Provisions regarding IP, indemnification, liability, and dispute resolution survive

Our collection, use, and protection of your personal data is governed by our Privacy Policy, incorporated into these Terms by reference. We process your personal data solely for providing our Services and do not sell your data.

Your data may be transferred internationally using Standard Contractual Clauses approved by the European Commission and/or UK ICO. Depending on your jurisdiction, you may have rights including access, correction, deletion, and portability.

Neither party shall be liable for delay or failure in performance due to events beyond reasonable control, including:

• Acts of God, natural disasters, war, terrorism, civil unrest, or government actions
• Pandemics or public health emergencies
• Internet or telecommunications failures, cyberattacks
• Third-party service provider failures (cloud hosts, AI APIs)
• Changes to third-party website structures preventing automated access
• Regulatory changes affecting automated data collection

If a force majeure event continues for more than 90 days, either party may terminate affected services without liability.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement and supersede all prior agreements.
• Severability: If any provision is found unenforceable, remaining provisions continue in full force.
• Waiver: Failure to enforce any right shall not constitute a waiver.
• Assignment: You may not assign these Terms without our prior written consent.
• Notices: Via email to your account address. You may contact us at legal@crossapply.com.
• Language: English version controls in case of conflict with translations.

EU Representative (GDPR): To be appointed

UK Representative (UK GDPR): To be appointed